TERMS & CONDITIONS

Vaccinations

As per the terms of Council licensing conditions, all catteries are only allowed to accept boarders that are fully inoculated. Fully inoculated means that your cat must be up to date with their annual booster, or if you have a new kitten, both initial injections (usually 2-3 weeks apart) must have been administered. Your pets inoculations must not be allowed to expire during the time of their board. A current vaccination certificate must be provided at the time of boarding.

If your cat has lapsed on their annual booster for some time your local vet will require them to have both inoculations again as if they were a new kitten.

We do NOT accept any responsibility for your cats vaccinations not being up to date.

In short, we are NOT allowed to accept ANY pet until they have had both of their inoculations.

Payment & Fees

You will be charged for the full term of your original booking with us. You are welcome to pick up early, but your booking will be charged in full.

Our fees are per pet per day and are subject to change without notice.

A full days’ boarding fee is charged for the day of arrival and the day of departure.

Any cancellations made within 24 hours of the due arrival date or non arrivals may be liable to a cancellation fee of up to the full cost of the booking; this will be at the management’s discretion.

Any booking will only be confirmed upon receipt of a 25% deposit. The balance must be paid in full at least two weeks before arrival.

Payment can be made by cash or bank transfer. We are unable to accept card payment.

Insurance

Medical insurance cover is provided for any cattery related illness for the duration of the boarding period.

Insurance Exclusions

Should the insurance company or vet deem any ailment or injury is not cattery related, the cost of any treatment will be the responsibility of the owner.

Pre-existing conditions and clinical signs of pre-existing conditions are excluded.

Injury caused by one of your pets to another of your pets is excluded.

Any costs over the insurance cover maximum policy will be the responsibility of the owner.

Health

Whilst every care will be given to the pets, they are boarded at the customers own risk.

Veterinary treatment will be sought if needed and is provided by the Severn Edge practice; you agree to consent to any treatment deemed necessary by the vet, including anesthesia. Any medications will be given to the animal per instructions provided by the owner. We are NOT a veterinary cattery and the owner must sign a disclaimer for the staff to medicate their pet.

Should your pet have a pre-existing condition that worsens whilst with us, we will seek veterinary help if needed, but the cost of treatment will be added to your boarding fee.

Whilst every possible care and attention is given to each animal boarded at these premises, we cannot be held responsible for loss from ongoing medical conditions or old age.

Should your pet contract an infectious / contagious condition whilst in our care, they will be placed into isolation for the remainder of their stay.

Pets with will be refused admission upon arrival if they are deemed unwell, show symptoms of any infectious / contagious condition, do not possess the relevant paperwork or if they are considered likely to cause harm or injury to staff or other boarders.

Miscellaneous

You are welcome to provide your own bedding or toys etc but we will not be held liable for any loss or damage. We ask that belongings are clearly named.

The Purrrfect Cattery reserve the right to re-home any pets not collected or not contact has been received from the owners within 14 days of the due departure date.

Terms & Conditions